Terms of Service

These Terms of Service constitute a legally binding agreement between you (the Client) and Red Thread Marketing, LLC regarding the provision of our digital marketing services, including strategy, campaign management, analytics reporting, and related deliverables.

1. Provision of Marketing Services

Red Thread Marketing, LLC agrees to deliver the services described in your signed proposal, statement of work, or master service agreement (e.g., SEO, paid media management, social media, content creation). Red Thread Marketing, LLC retains discretion over the methods, tools, and qualified contractors used to achieve the objectives outlined in your agreement, provided they align with industry standards and platform policies.

2. Timelines and Client Cooperation

Marketing outcomes develop over time. Estimated delivery dates for audits, creative assets, or campaign launches are good-faith projections. Timelines may extend if the Client does not provide timely access to accounts, approvals, brand assets, or other materials required for Red Thread Marketing, LLC to perform the work.

3. Fees and Advertising Spend

The Client agrees to pay Red Thread Marketing, LLC according to the billing schedule in the executed agreement, which may include monthly retainers or project-based fees. Agency fees cover strategy, management, and labor only. Media spend paid directly to advertising platforms (e.g., Google Ads, Meta Ads) is separate and remains the Client's responsibility unless otherwise stated in writing. Red Thread Marketing, LLC does not advance media budgets on the Client's behalf.

4. Term and Termination

Engagements may include an initial commitment period as specified in your contract, after which services may continue on a month-to-month basis. Either party may terminate with written notice as defined in your agreement (commonly 30 days). Upon termination and payment of outstanding invoices, Red Thread Marketing, LLC will cooperate in transferring administrative access to agreed advertising and analytics accounts back to the Client.

5. Limitation of Liability

To the fullest extent permitted by law, Red Thread Marketing, LLC shall not be liable for indirect, consequential, punitive, or special damages arising from the use of our services, including lost profits, business interruption, or loss of data. In any event, the total liability of Red Thread Marketing, LLC for claims related to services rendered shall not exceed the agency fees paid by the Client to Red Thread Marketing, LLC during the sixty (60) days immediately preceding the event giving rise to the claim.